[reader's name], we've missed you!
Our records indicate that you have not taken advantage of My UPS recently. To keep your registration active, simply log in to My UPS before Monday, June 29, 2009. If you no longer have a need for My UPS, do nothing and your registration will expire on Monday, June 29, 2009.
Here is the reader's comment to them, which he sent via their web page. BTW, you have to work through 5 separate screen to send them an email. My reader must have been really angry to go through all that effort:
It does not help me to have you "time out" my registration. It seems that it only helps you to perhaps clean out your files.Your customer is not YOU it is ME. I have website logins that I have not used in years that still know about me just fine. Since your website is well known for not responding well to your customers (see book Why Software Sucks by David Platt), I am not surprised by your request. I will email Mr. Platt with this latest stupidity.
UPS still hasn't gotten it through their heads that making their users think is a bad idea. I hope the rest of you can learn from their example what not to do.